VoiceSaver® IVR

Web Based Drag & Drop IVR Creation

• Simple Drag and Drop creation of an IVR
• Visual interpretation of the IVR call flow
• Easy to make adjustments/changes

Unlimited Number of Call Flows

• VoiceSaver® IVR allows you to create an unlimited number of call flows
• IVR Scripts can be triggered based on the Access Number (DID) or Mailbox Number Dialed
• Even if your system has only 24 lines, you can still have thousands of IVR applications
• Scalable to handle hundreds of calls simultaneously

Play Unlimited Prompts

• Play Pre-Recorded Prompts (TTS or Uploaded)
• Play a Variable (Date, Time, Sentence, Number, Characters, etc)
• Play from a Database
• Easy to add prompts to play

Touch Tone Detection

The most common method through which VoiceSaver® communicates with customers is through Touch Tone. Customers can choose from a list of selections, enter account numbers, enter their security code, all through the numeric keypad on their phones.

VoiceSaver® allows you to specify the number of digits to expect and the maximum amount of time to wait in between digits to make the call flow as seamless as possible.

Outdial Capability

• VoiceSaver® IVR allows you to dynamically call out to customers & clients
• Use the IVR logic to control the logic of the call based on status: busy, no answer, connect, answering machine, fax machine, or operator intercept
• Allows for Click to Call from a Website

Web Service Integration

Web Services have now become the standard to integrate with any outside database/website/application. Utilizing the JSON standard, VoiceSaver® IVR can provide unlimited outside functionalities. This allows for a powerful limitless set of additional tools.

Provide SMS, Email, Screen Pop Ups, and unlimited more functionalities.

Call Transfer

VoiceSaver® IVR allows you to transfer callers dynamically to other telephone lines, extensions, or other IVRs. Callers can be transferred with a blind transfer (unconditionally) or with a supervised transfer (monitor the call status before transferring).

VoiceSaver® also supports call patching, whereby multiple callers can be connected together into the same conversation.

Text to Speech

• Integrates with Amazon AWS Text to Speech & IBM Watson Text to Speech
• Simply type any text into a field and VoiceSaver® IVR will speak the text to the caller with clear human-like interpretation
• Eliminates the need to record prompts
• Allows for quick, on-the-fly changes to a script
• High-quality, Professional Sounding Voice

Speech Recognition

VoiceSaver® IVR's Speech Recognition feature makes customer interaction with your system quick, convenient, and simple.

VoiceSaver's Speech Recognition module recognizes words, names, spoken letters, and numbers. Callers can spell names, order products, enter account numbers and zip codes, all without entering a single touch tone on their phone.

Recording

• Record any prompt from a caller
• Stop Recording based on silence or DTMF

Call Recording

Record a Call Conversation. Use for Security, tracking, performance, verification, fraud, etc.

Web Based Reporting

• Generate Hourly, Daily, Monthly or Yearly Graphs on Calls with one click
• Extremely User Friendly Interface
• Generate Summary Reports / Invoices to send to Customers
• View Detailed Summaries & Invoices for Each DID/IVR

IVR Logging

• IVR Tracking allows you in detail the caller interaction with the IVR
• Used to help optimize the IVR for cumbersome logic
• Used to troubleshoot logic of an IVR and increase performance

System Integration

• Hosted or Premise Based (AWS, Run it at PEC Location, or in your own location)
• Supports old legacy PBX switches
• VoIP, TDM Support
• Integrates with Asterisk PBX (Phone System)
• Supports Dialogic E1, T1 & VoIP (HMP)
• Supports Twilio API's
• Supports Cisco Voice Gateways
• Supports Ribbon Communications Gateways