Automatically handle every call
Answer calls on the first ring, 7 days a week, 24 hours a day.
Multi-lingual prompts
Speak to callers in human tone of voice
Provide accurate and reliable information, up to date.
Resources your support staff for more productive work

On-line problem resolution/terminal reboot
Problem reporting
Service representative inquiries on customer profile
General system information
Problem status
After hours service
Remote dispatch
Initiate trouble ticket
System availability
System outage announcements
Preliminary diagnostics
Trouble ticket resolution via fax response
Help desk call logs and statistics reports

Improved help desk service
Enhanced productivity
Lower cost
Reduced long distance telephone cost
Increased accuracy
Standardized operational procedures