U.S.A. |
Insight IVR
Insight™ Interactive Voice Response (IVR) is a graphical design tool that allows you to build your own
telephone call flow and database information retrieval applications. You can create voicemail, interactive games,
order status, account balance, directions, and call routing applications. Insight allows you to design
and customize touch-tone and speech-enabled voice response applications. By using a simple drag and
drop interface, you can visualize your application's functionality as you
design it.
Insight IVR® On-Line Demo
Insight™ IVR systems are used for a wide range of applications:
| Industry |
Applications |
|
Office |
Auto Attendant,
Voicemail & Unified Communications system |
|
Call Center: |
Intelligent Call Routing & Queuing, Fax-Back, Web and email interactions,
Predictive Dialing. |
|
Technical Support |
Help
Desk, Ticket Scheduling and Status, Elapsed Time Control |
|
Banking |
Tele-banking,
Bill Payment, Locator |
|
Insurance |
Claim Status,
Enrollment |
|
Securities |
Account
Information, Trades, Quotes |
|
Government |
Scheduling,
Pay-by Phone, Taxpayer Services, Notifications & Reminders, Anouncements. |
|
Healthcare |
Appointment
Reminders, Benefit Inquiry, Claim Status, Plan Enrollment, Prescription
Refill, Test Results Reporting, Surveys, Transcriptions |
|
Retail |
Order Status &
Processing, Accounts Payable, Store & Inventory Locator. |
|
Utilities |
Account
Information, Outage Reporting, Service Scheduling, Meter Reading, Call Ahead
for service |
|
Travel & Hospitality |
Flight
Information/Schedules, Ticketing, Frequent Customer Account Information,
Promotions |
| Education |
Absentee Notification, Homework Hotline, Grades |
|
