Insight™ Interactive Voice Response (IVR) is a technology that automates interaction with telephone callers. It is a powerful software that allows companies to turn their vision of an interactive call flow into reality. It can call your customers and remind them about their bills due, your customers can call and setup appointments, or the system can provide the status of the shipments. All in clear voice and in the language the callers understand.
Insight IVR can reduce cost of common sales, service, inquiry, collection and support calls to and from the company. It works 24 hours a day and seven days a week. The following diagram depicts a simple bank account balance application,
The software consists of two main parts:
1.The Call Handling Engine
2.The Application Generator
Insight IVR is built on a software platform that has been developed over the last 20 years. The product has been proven around the world to be flexible, robust, and reliable.
Please be sure to contact us at +1-(732) 290-1900 to schedule a demonstration of the Insight IVR system.