The following is just a small list of features that Insight
IVR has to offer:
Insight IVR’s Speech Recognition feature makes customer
interaction with your system quick, convenient, and simple.
Insight’s Speech Recognition module recognizes words,
names, spoken letters, and numbers.
Callers can spell names, order products, enter account numbers
and zip codes, all without entering a single touch tone on
The most common method through which Insight communicates
with a customers is through Touch Tone. Customers can choose
from a list of selections, enter account numbers, enter their
security code, etc, all through the numeric keypad on their
Insight allows you to specify the number of digits to expect
and the maximum amount of time to wait in between digits to
make the call flow as seamless as possible.
Many IVR applications require database interactivity. Insight
provides interaction with multiple databases such as Microsoft
Access, Microsoft Excel, dBase, FoxPro, SQL Server, Oracle,
MySQL, Informix, Text Files and many others. It is also ODBC
Insight IVR can perform all the standard database actions
such as Reading, Writing, and Querying.
Insight IVR provides voice messaging capabilities whereby
callers can access the IVR system, leave messages, retrieve
messages, and review messages.
Each message is individually dated and time stamped and kept
in the order they were received.
There is no limit to how long a message can be, and as soon
as the message is left, it is available for your IVR application
Insight IVR allows you to transfer callers dynamically to
other telephone lines. Callers can be transferred with a blind
transfer (unconditionally) or with a supervised transfer (monitor
the call status before transferring).
Insight also supports call patching, whereby multiple callers
can be connected together into the same conversation.
Insight IVR can take a voice message and deliver it to any
specified email address.
This feature allows subscribers to listen to messages on their
computers and then archive the messages appropriately on their
Since the message is sent via standard email, the email can
be opened from any Internet terminal in the world which gives
subscribers mobility and flexibility.
Insight IVR can receive and send faxes. When Insight receives
a fax, it can deliver it to any specified email address.
This feature allows subscribers to view their faxes on their
computers and then archive the faxes appropriately on their
Since the fax is sent via standard email, your subscribers
can take their virtual fax machine with them anywhere in the
IVR can be used to send emails dynamically, with or without
For example, if your IVR application is designed to take orders
for Auto Parts, the Email feature of Insight can automatically
email the order information to the manufacturer so that they
can drop ship the item to that customer.
Insight IVR allows you to dynamically call out to customers
on the status of the call, whether it be busy, no answer,
connect, answering machine, fax machine, or operator intercept,
Insight allows you to choose what action to perform.
Insight IVR allows you to read and write to both text and
This Read feature allows you to dynamically read
any information from a text file into your application. This
feature is often used for data that is constantly changing.
The Write feature is usually used to keep a call log or an
event log of caller activity.
Insight IVR allows you to run another program or call the
dispatch function of a DLL file from within IVR. This feature
can be used in several practical ways including running Notepad,
virus scan, disk defragmenter, disk backup, file compression
(ZIP) or any other program.