What's New at PEC-2013

Blog

 USA: 1-732-290-1900
Intl USA: 001-732-290-1900
UK: 0044-20-3355-2940
Products Solutions Company Resellers Support Contact Us

   

Insight IVR: Applications

HealthCare 

  • Medical Transcription Services - Allows Doctors to Record Transcriptions, which can later be listened to and documented by a Medical Transcribe

  • Automated Prescription Filling - Allows Pharmacies to allow for automated prescription filling services for patients

  • Patient Reminders - Remind patients of upcoming appointments or to take their medicine on time

  • Off Hours Auto Attendant - Provide Emergency Information for Patients off hours when the office is closed.

  • Patient Surveys - Survey Patients for Quality Assesment and Increase Customer Satisfaction

  • Bill Collection - Remind Residents of Late Payments due, and provide automated Payment service

Banking

  • Bank Information - Provide Bank Information to Customers including Hours, Services Provided and Locations, etc

  • TeleBanking - Allow Customers to Securely access their Account Details, Transfer Funds, etc

  • Card Enablement - Allow Customers to Enable their Bank, Check, Credit Cards Securely and Automated

  • Call Routing - Route Calls to the proper person/department within a Bank/Office

Call Centers 

  • Customer Satisfaction Surveys - Survey Patients for Quality Assesment and Increase Customer Satisfaction

  • Employee Screening - Perform Initial Candidate Interviews for job screening

  • Call Center Automated IVR Functionalities - Provide Automated Account/Company Information to Callers to reduce calls to live Agents.

  • Call Center Routing - Route calls to the proper Call Center Agents based on Customer Requirements

Human Resources

  • Employee Screening & Recruiting - Perform Initial Candidate Interviews for job screening

  • Employee Satisfaction - Provide Surveys to Employees to better motivate employees

  • Benefits - Provide Automated Benefit Information

  • Employee Time Clock - For Employees working on the go, allow them to clock in/out via telephone.

 Customer Service 

  • General Information - Provide General Information to Customers including Hours of Operations, Mailing Address, Driving Directions, Employee Directory, Services Information, etc

  • Reminders - Remind Customers of Appointments, Late Bills, upcoming events, fund raising efforts, general information

  • Order Processing - Allow Customers to place order over the telephone automated

  • Credit Card Processing - Allow Customers to pay bills via the telephone

  • Customer Survey - Survey Customers to provide better customer services

  • Bill Collection - Remind Residents of Late Payments due, and provide automated Payment service

Consumer Products

  • Product Registration - Allow Automated Registration of Products

  • Recall Information - Allow Information about Product Recall

  • Shipment Status - Allow customer to find information about Shipments

Retail Stores

  • Dealer/Store Locator - For a Multi-Chain of Stores, provide the nearest store information based on phone number or zip code

  • Store Information - Provide Store Hours, Department Routing and Directions

  • Specials/Discounts - Provide information of Specials and Discounts in the store

  • Appointment Confirmation - Allow Customers to Confirm upcoming Appointments

Education

  • Parent Information - Provide information on Upcoming Events, Child's Homework, Leave messages for teachers, Student Grades, Test Schedules etc

  • Student Information - Provide information on upcoming events, Homework info, School Closings, etc

  • Surveying - Provide Survey's on the quality of the teachers, cafeteria, bus service, etc

  • Notication - Notify Parents for Child Absentees, School Closings, upcoming events

Political Campaigns 

  • Candidate Awareness - Broadcast Candidate Information to the community for name identification, and Voting Information

  • Mailer Notification - Notify Recipients that Mailers have been sent out, and look out in the mail for it

  • Survey - Allows Voters to let candidates know what are the most important issues to them.

Township / County Government

  • Community Awareness - Provide Inbound/Outbound services to inform the community about upcoming events, functions, changes to the laws, etc

  • Emergency Notification - Call Residents to inform them about an Emergency (Tornado, Hurricane, Snow, Storms, etc)

  • Services Provided - Provide Callers with information on what services the township offers

  • Department Routing - Route Callers to the Proper Department within the Municipality Offices

  • Parking - Allow Callers to pay Meter Parking through the Phone

  • Bill Collection - Remind Residents of Late Payments due, and provide automated Payment service

Entertainment

  • Ring Tone Services - Allow Callers to Download Ringtones to the Mobile Phone

  • Lottery - Allow Callers to play the lottery through their phone

  • Radio - Allow Callers to Listen to the Radio through the Phone

  • Ring Back Services - Allow Callers to Choose their RingBack tone that will be used when callers dial their number

  • Horoscope - Allow Callers to listen to their Horoscope

  • Music Messaging - Allow Callers to Dedicate a Music Message to their Loved Ones, Friends, etc

  • Dating - Allow Callers to Listen to Dating Profiles, and Chat Live with other People

  • Chatting - Allow One on One Chatting, or Conferencing amongst many people together(Sports Chat, Political Chat, Current Events Chat, etc)

  • News - Provide Up to date News to the Callers

  • Weather - Provide the Current Weather Service to Callers

  • Voice SMS - Provide a Facility for Callers to Record a Message and forward the Message to the Requested Party.

  • Quiz - Provide an Telephonic Quiz and give winners a prize

Security & Emergency

  • Emergency Notification - Call Residents to inform them about an Emergency (Tornado, Hurricane, Snow, Storms, etc)

Travel & Lodging

  • Hotel Booking - Provide ability to callers to Book their Hotel Reservations through the phone

  • Special/Deals - Let Callers know about Special travel Deals and services

  • Hotel Locator - For a Multi-Chain of Hotels, provide the nearest hotel information based on the state/zip code

Automotive

  • Dealer Information - Provider Dealer Hours, pricing and other information

  • Car Status - Provide Status of Car to Vehicle Owners, so they know if the vehicle is ready or not

  • Payment - Allow Customers to pay bills over the telephone to reduce time when picking up the vehicle

Police & Parking

  • Traffic ticket service - Allow Violators to pay Traffic Tickets over the phone

  • Notification - Notify Community of Suspicious Indviduals or Warnings

  • Parking - Allow Callers to pay Meter Parking through the Phone

Airlines / Railways / Bus & other Transporation

  • General Information - Provide Information about Services, Rates and Specials Offered

  • Schedule Infromation - Provide up to date Information about Train/Place/Bus Arrival And Departure Information

  • Bookings - Taking Ticket Bookings for Train/Plane/Bus

  • Complaint Booking - Allow Customers to File a Service/Billing Complaint so that it is Trackable and Accountable

  • Survey - Allows Customers to provide Service/Products/Suggesstion Feedback

  • Call Routing - Route Calls to the proper person/department

Telephone Companies (Land & Mobile Operators)

  • General Information - Provide Information about Services, Rates and Speicals Offered

  • Account Infromation - Provide Information about Customer Account, Including Balance Due, Minutes Used, etc

  • Number Change Notification - Notify Callers that a Phone Number has been changed

  • New Number Notifcation - Notify Callers that the Phone Number has been changed, and play out the New Number

  • Bill Collection - Remind Residents of Late Payments due, and provide automated Payment service

  • Complaint Booking - Allow Customers to File a Service/Billing Complaint so that it is Trackable and Accountable

  • Survey - Allows Customers to provide Service/Products/Suggesstion Feedback

  • Call Routing - Route Calls to the proper person/department

   
:: Quick Overview
:: Features
:: PowerPoint Slide Show
:: Applications
:: Tour: Call Handling Engine
:: Tour: Application Generator
:: Supported Protocols
:: Download Insight IVR White Pages (PDF)
:: Download Insight IVR Brochure (PDF)


Bookmark and Share

 
 
Products Solutions Company Partners Support Contact Us Site Map Blog XML
 
 

1230 Highway 34, Aberdeen NJ 07747 USA Phone: 1-732-290-1900 Fax: 1-732-566-8771 E-mail: sales@voicesaver.com

Copyright (c) 1984-2014 Parwan Electronics Corporation. All rights reserved.