Insight IVR: Applications

HealthCare 

• Medical Transcription Services - Allows Doctors to Record Transcriptions, which can later be listened to and documented by a Medical Transcribe

• Automated Prescription Filling - Allows Pharmacies to allow for automated prescription filling services for patients

• Patient Reminders - Remind patients of upcoming appointments or to take their medicine on time

• Off Hours Auto Attendant - Provide Emergency Information for Patients off hours when the office is closed.

• Patient Surveys - Survey Patients for Quality Assesment and Increase Customer Satisfaction

• Bill Collection - Remind Residents of Late Payments due, and provide automated Payment service

Banking

• Bank Information - Provide Bank Information to Customers including Hours, Services Provided and Locations, etc

• TeleBanking - Allow Customers to Securely access their Account Details, Transfer Funds, etc

• Card Enablement - Allow Customers to Enable their Bank, Check, Credit Cards Securely and Automated

• Call Routing - Route Calls to the proper person/department within a Bank/Office

Call Centers 

• Customer Satisfaction Surveys - Survey Patients for Quality Assesment and Increase Customer Satisfaction

• Employee Screening - Perform Initial Candidate Interviews for job screening

• Call Center Automated IVR Functionalities - Provide Automated Account/Company Information to Callers to reduce calls to live Agents.

• Call Center Routing - Route calls to the proper Call Center Agents based on Customer Requirements

Human Resources

• Employee Screening & Recruiting - Perform Initial Candidate Interviews for job screening

• Employee Satisfaction - Provide Surveys to Employees to better motivate employees

• Benefits - Provide Automated Benefit Information

• Employee Time Clock - For Employees working on the go, allow them to clock in/out via telephone.

 Customer Service 

• General Information - Provide General Information to Customers including Hours of Operations, Mailing Address, Driving Directions, Employee Directory, Services Information, etc

• Reminders - Remind Customers of Appointments, Late Bills, upcoming events, fund raising efforts, general information

• Order Processing - Allow Customers to place order over the telephone automated

• Credit Card Processing - Allow Customers to pay bills via the telephone

• Customer Survey - Survey Customers to provide better customer services

• Bill Collection - Remind Residents of Late Payments due, and provide automated Payment service

Consumer Products

• Product Registration - Allow Automated Registration of Products

• Recall Information - Allow Information about Product Recall

• Shipment Status - Allow customer to find information about Shipments

Retail Stores

• Dealer/Store Locator - For a Multi-Chain of Stores, provide the nearest store information based on phone number or zip code

• Store Information - Provide Store Hours, Department Routing and Directions

• Specials/Discounts - Provide information of Specials and Discounts in the store

• Appointment Confirmation - Allow Customers to Confirm upcoming Appointments

Education

• Parent Information - Provide information on Upcoming Events, Child's Homework, Leave messages for teachers, Student Grades, Test Schedules etc

• Student Information - Provide information on upcoming events, Homework info, School Closings, etc

• Surveying - Provide Survey's on the quality of the teachers, cafeteria, bus service, etc

• Notication - Notify Parents for Child Absentees, School Closings, upcoming events

Political Campaigns 

• Candidate Awareness - Broadcast Candidate Information to the community for name identification, and Voting Information

• Mailer Notification - Notify Recipients that Mailers have been sent out, and look out in the mail for it

• Survey - Allows Voters to let candidates know what are the most important issues to them.

Township / County Government

• Community Awareness - Provide Inbound/Outbound services to inform the community about upcoming events, functions, changes to the laws, etc

• Emergency Notification - Call Residents to inform them about an Emergency (Tornado, Hurricane, Snow, Storms, etc)

• Services Provided - Provide Callers with information on what services the township offers

• Department Routing - Route Callers to the Proper Department within the Municipality Offices

• Parking - Allow Callers to pay Meter Parking through the Phone

• Bill Collection - Remind Residents of Late Payments due, and provide automated Payment service

Entertainment

• Ring Tone Services - Allow Callers to Download Ringtones to the Mobile Phone

• Lottery - Allow Callers to play the lottery through their phone

• Radio - Allow Callers to Listen to the Radio through the Phone

• Ring Back Services - Allow Callers to Choose their RingBack tone that will be used when callers dial their number

• Horoscope - Allow Callers to listen to their Horoscope

• Music Messaging - Allow Callers to Dedicate a Music Message to their Loved Ones, Friends, etc

• Dating - Allow Callers to Listen to Dating Profiles, and Chat Live with other People

• Chatting - Allow One on One Chatting, or Conferencing amongst many people together(Sports Chat, Political Chat, Current Events Chat, etc)

• News - Provide Up to date News to the Callers

• Weather - Provide the Current Weather Service to Callers

• Voice SMS - Provide a Facility for Callers to Record a Message and forward the Message to the Requested Party.

• Quiz - Provide an Telephonic Quiz and give winners a prize

Security & Emergency

• Emergency Notification - Call Residents to inform them about an Emergency (Tornado, Hurricane, Snow, Storms, etc)

Travel & Lodging

• Hotel Booking - Provide ability to callers to Book their Hotel Reservations through the phone

• Special/Deals - Let Callers know about Special travel Deals and services

• Hotel Locator - For a Multi-Chain of Hotels, provide the nearest hotel information based on the state/zip code

Automotive

• Dealer Information - Provider Dealer Hours, pricing and other information

• Car Status - Provide Status of Car to Vehicle Owners, so they know if the vehicle is ready or not

• Payment - Allow Customers to pay bills over the telephone to reduce time when picking up the vehicle

Police & Parking

• Traffic ticket service - Allow Violators to pay Traffic Tickets over the phone

• Notification - Notify Community of Suspicious Indviduals or Warnings

• Parking - Allow Callers to pay Meter Parking through the Phone

Airlines / Railways / Bus & other Transporation

• General Information - Provide Information about Services, Rates and Specials Offered

• Schedule Infromation - Provide up to date Information about Train/Place/Bus Arrival And Departure Information

• Bookings - Taking Ticket Bookings for Train/Plane/Bus

• Complaint Booking - Allow Customers to File a Service/Billing Complaint so that it is Trackable and Accountable

• Survey - Allows Customers to provide Service/Products/Suggesstion Feedback

• Call Routing - Route Calls to the proper person/department

Telephone Companies (Land & Mobile Operators)

• General Information - Provide Information about Services, Rates and Speicals Offered

• Account Infromation - Provide Information about Customer Account, Including Balance Due, Minutes Used, etc

• Number Change Notification - Notify Callers that a Phone Number has been changed

• New Number Notifcation - Notify Callers that the Phone Number has been changed, and play out the New Number

• Bill Collection - Remind Residents of Late Payments due, and provide automated Payment service

• Complaint Booking - Allow Customers to File a Service/Billing Complaint so that it is Trackable and Accountable

• Survey - Allows Customers to provide Service/Products/Suggesstion Feedback

• Call Routing - Route Calls to the proper person/department