Topology | Engine | Line Status | Port Setting | Signaling | Advantages Insight IVR Call Handling Engine: Line Status The Call Handling Engine indicates to you the current status of each line using different colors to represent each state. With one quick glance, you will easily know which lines are in each state.	:: Quick Overview :: Features :: PowerPoint Slide Show :: Applications :: Tour: Call Handling Engine :: Tour: Application Generator :: Supported Protocols :: Download Insight IVR White Pages (PDF) :: Download Insight IVR Brochure (PDF)

WHITE indicates an inactive state or a transitional state – such as dialing out.
BLUE indicates a state of playing a file to a caller.
PINK indicates a state of receiving digits (DTMF) from a caller.
GREEN indicates a state of two lines being patched.
RED indicates a state of message recording.