PEC CallBack is a high-end, Intel Dialogic based system that is capable of handling prepaid and postpaid CallBack services. The PEC CallBack engine can handle up to 96 simultaneous calls per system and is often used by phone companies that wish to integrate CallBack Solutions with their Class 4 and 5 switches.
Customers can trigger callback calls via one of five methods:
1. DID based (Customer calls, hears a ring, and hangs up)
2. Web based (Customer logs in to your website, clicks a button, and logs out)
3. SMS based (Customer sends an SMS to your system)
4. Email based (Customer sends an email to your system)
5. IVR based (Customer calls a local number in market country, enters his account, and hangs up)
Customers are able to login to the website and change their callback number and personal callback settings such as deciding whether or not to play a balance and duration.
Currently there is no additional information available on our website for this product.
Please contact us at 1-732-290-1900 to get more information and a demo on this product.
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