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Call Ahead: Introduction

The PEC Call AheadTM System is an application that provides utility companies with a device capable of calling their customers in order to inform them that a service truck is on the way to the service site, prior to the time of the visit. The utility service can use the detected status of the Call AheadTM System to determine whether to dispatch a service a truck or not.

The Call AheadTM System interfaces with the Utility Field Service Management System. (UMS) through an RS-232 Serial Communication Port. The call request made at the UMS is transferred to the PEC Call AheadTM Terminal via the RS-232 port. The Call AheadTM System processes the request, makes the call according to the time and format requested, plays the message, and returns the detected status back to the UMS via the RS-232 port.

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